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Are you an unpaid carer?


Do you do any of the following for a loved one, parent, family member, neighbour or friend?


Transport


Pay Bills


Cleaning


Gardening


Emotional support


Washing and dressing


Shopping


Organise medicines and medical visits


Cooking


If so, then you are a carer and are entitled to support to help you in your caring role. This can include 1 to 1 advice, support groups with other carers, training, and help with costs.


Here at Glenside Country Practice we are committed to making sure carers are given the chance to obtain any support they feel they need, be it simply information and advice to emotional support and benefits.


If you would like to know more, the Practice has 2 Carer Champions, 1 at each of our sites – Michelle at Corby Glen and Dawn at Castle Bytham - who can give you further information, or you can call the Lincolnshire Carers Service at the County Council Customer Service Centre (CSC) on:


01522 782224 –   Adult Carers 18+


01522 553275 –   Young Carers


Both numbers are available Monday to Friday 8am – 6pm


Carers FIRST is an organisation which offers emotional and practical support to carers, and after your initial contact with CSC you can be referred onto them for further assistance.


It is important to know that you, as a carer, can have the support you need.


IF YOU LOOK AFTER SOMEONE, WHO LOOKS AFTER YOU?

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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